Last updated: 10th Feb 2026
1. Introduction
These Terms and Conditions govern your use of this website and any products or services offered by Personal Best Cycling Services (“we”, “us”, “our”).
By accessing this website, purchasing a product, or booking a service, you agree to be bound by these Terms and Conditions.
If you do not agree, please do not use this website.
2. Products and Services
We provide digital products, coaching services, consultations, and related cycling training resources.
All digital products are delivered electronically.
Coaching services may be delivered online, by phone, or in person where agreed.
We reserve the right to update, modify, or discontinue products or services at any time.
3. Digital Downloads
When you purchase a digital product:
Access is provided immediately or via email
It is your responsibility to download and store your copy
You may not share, distribute, reproduce, or resell the material
All content remains the intellectual property of Personal Best Cycling Services.
4. Refund Policy
Digital Products
Due to the nature of digital downloads, all sales are final.
Once a digital product has been accessed or delivered, no refunds will be issued unless required by law.
If you experience technical issues accessing your product, please contact us and we will ensure you receive access.
Coaching and Services
Discovery calls are free unless otherwise stated.
For paid coaching:
Cancellations with at least 24 hours’ notice may be rescheduled
Missed sessions or cancellations within 24 hours are non-refundable
Refunds for coaching packages are not provided once services have commenced
We reserve the right to cancel and refund services at our discretion.
5. Health and Training Disclaimer
Cycling and physical training carry inherent risks.
All information provided through this website, digital products, or coaching services is for educational purposes only and does not constitute medical advice.
You are responsible for consulting a qualified medical professional before beginning any training programme.
By purchasing or participating, you confirm that:
You are physically able to undertake training
You accept full responsibility for your participation
Personal Best Cycling Services is not liable for injury, loss, or damage resulting from the use of our advice or programmes.
6. Limitation of Liability
To the fullest extent permitted by law:
We shall not be liable for indirect or consequential loss
Our total liability shall not exceed the amount paid for the product or service in question
Nothing in these Terms excludes liability for death or personal injury caused by negligence where such exclusion is unlawful.
7. Intellectual Property
All materials, including but not limited to:
Training guides
PDFs
Programmes
Website content
Branding and graphics
remain the intellectual property of Personal Best Cycling Services.
You may not reproduce, distribute, or commercially exploit any material without written permission.
8. Payment
All payments are processed securely via third-party payment providers.
We do not store full payment card details.
Prices are listed in GBP unless otherwise stated.
We reserve the right to change pricing at any time.
9. Privacy
Your use of this website is also governed by our Privacy Policy.
10. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Contact
If you have any questions regarding these Terms and Conditions, please contact:
Personal Best Cycling Services
Email: ben@personalbestcycling.com
Website: https://www.personalbestcycling.com